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Return policy


Our return policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, I require a receipt or proof of purchase.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet;

  • Check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact me at thirteensupplyco@gmail.com

 

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

 

SHIPPING

To return your product, you should post your product to: 9 Cherrywood Grove, Middlesbrough, TS6 0GD.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item(s) over £50, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that we will receive your returned item.