SHIPPING

Shipping Deadlines 2020: Royal Mail 48: Monday 14th December. Royal Mail 24: Wednesday 16th December. Currently Royal Mail are experiencing some delays due to COVID-19 so to ensure you have your parcel on time please order by the above dates. I will continue to ship orders until 23rd December but can't guarantee that they will arrive on time once they have past the previous dates.

To return your product, you should post your product to: Thirteen Supply Co, 109B Marton Road. Studio 109, Middlesbrough, TS1 2DU.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item(s) over £50, you should consider using a trackable shipping service or purchasing shipping insurance. I don’t guarantee that we will receive your returned item.

Returns

Our return policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, I require a receipt or proof of purchase.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet;

  • Check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact me at thirteensupplyco@gmail.com

 

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.